1. Who we are
Zegicon (“Zegicon”, “we”, “us”) runs the Zegicon mobile app for Android and iOS and the website at zegicon.com (together, the “Platform”). The Platform helps people find homes, land and service apartments in Nigeria, check neighbourhoods, contact agents and book home services.
This policy explains what personal data we process when you use the Platform and why. We process personal data in line with the Nigeria Data Protection Act 2023 (NDPA) and other applicable laws. We do not sell your personal data.
2. Information we collect
Information you give us
| Category | What it includes |
|---|---|
| Account details | First and last name, email address, phone number, password (stored only as a secure hash), account type (user or agent), state, city and address, and an optional profile photo. If you sign in with Google or Apple, we receive your name and email address from that provider. |
| Listings & content | Property listings you post (titles, descriptions, prices and fees, location, photos and videos), comments, reactions, reviews and reports. |
| Messages | Chats between you and agents, home-service providers or other users, and inspection requests. |
| Saved homes & alerts | Properties you save and the search filters you turn into alerts. |
| Agent verification | If you apply for the verified badge: legal name, business name, office address, state, CAC number (optional), government ID type and number, photos of your ID and a selfie. |
| Home-service providers | Business name, phone number, service type, areas covered, starting price and photos of your work. |
| Payout details | For agents who receive payments: bank name, account number and account name. |
| Support | What you tell us when you contact us. |
Information collected automatically
- Device and log data: IP address, device type, operating system, app version and the dates and times you use the Platform.
- Location: if you allow it, your device location to show nearby listings. You can turn this off at any time in your device settings and choose a location manually instead.
- Notification token: an identifier that lets us send push notifications to your device.
- Usage: searches, areas you explore, listings you view and actions you take, so the app works and improves.
Payments
Card and bank payments are processed by our payment partner, Flutterwave. We do not see or store your full card details.
3. How we use your information
- To create and run your account, sign you in, and keep it secure (including password resets).
- To show listings, connect renters and buyers with agents, and deliver messages and inspection requests.
- To generate AI area insights for the neighbourhoods you search.
- To review agent verification applications and show the verified badge.
- To process payments and agent payouts.
- To send service messages and notifications (for example, new messages, search-alert matches, verification results and security emails).
- To prevent fraud, enforce our Terms and Conditions, investigate reports and keep the community safe.
- To understand how the Platform is used and improve it.
- To comply with legal obligations.
We rely on these legal bases: performing our contract with you, your consent (for example, location and notifications, which you can withdraw at any time), our legitimate interests in running a safe and useful service, and compliance with the law.
4. How we share your information
- With other users: your public profile (name, photo, account type and verified status) and your listings are visible to others. When you message or book an inspection with an agent or service provider, they receive what you send and the contact details you choose to share.
- Agent verification documents (ID photos and selfie) are seen only by the Zegicon review team. They are never shown publicly.
- With service providers who help us run the Platform (see the next section), only as needed for their service.
- For legal reasons: when the law requires it, or to protect the rights, property or safety of Zegicon, our users or the public.
- Business transfers: if Zegicon is involved in a merger, acquisition or sale of assets, your data may transfer as part of it, under this policy.
5. Service providers we use
| Provider | Purpose |
|---|---|
| Hostinger | Website, API and database hosting |
| Google Firebase | Push notifications and some app data storage |
| Pusher | Real-time chat delivery |
| Google (Gemini API) | Generating AI area insights. Only the neighbourhood, city and state you search are sent, not your name or contact details. |
| Resend | Sending account emails, such as password reset codes |
| Flutterwave | Payment processing |
| Google Sign-In / Sign in with Apple | Optional sign-in |
Some providers may process data outside Nigeria. Where they do, we rely on safeguards permitted by the NDPA.
6. How long we keep your information
- While your account is open, we keep your information to provide the service.
- When you delete your account, we delete or anonymise your personal data straight away, as described in section 9.
- Records we must keep (such as payment and transaction records) are kept for as long as the law requires.
- Backups: residual copies in server backups are overwritten in our normal backup cycle.
7. Security
We use encryption in transit (HTTPS), store passwords only as one-way hashes, store sign-in tokens securely on your device, keep agent verification documents in a private location that is not publicly accessible, and limit staff access to what is needed. No system is perfectly secure, so please use a strong password and keep it private.
8. Your rights and choices
Under the NDPA you can ask to:
- access the personal data we hold about you;
- correct inaccurate data (most of it you can edit yourself in the app);
- delete your data (see the next section);
- object to or restrict certain processing, and withdraw consent at any time;
- receive your data in a portable format.
Email support@zegicon.com to make a request. We will respond within the time the law requires. You may also complain to the Nigeria Data Protection Commission.
You can turn off push notifications and location access at any time in your device settings.
9. Deleting your account
You can delete your account at any time in the app (Menu → Delete account), or by emailing us. Step-by-step instructions are on our Delete your account page.
When an account is deleted:
- your name, email, phone number, address, profile photo and password are removed from your profile, and you are signed out on every device;
- your listings are taken down, and your saved homes, search alerts, home-service listings and sign-in links (Google/Apple) are deleted;
- agent verification records, including ID photos and selfie, are permanently deleted;
- messages you sent may remain visible to the people you sent them to, shown as from “Deleted user”;
- payment and transaction records are kept only as long as the law requires.
10. Children
The Platform is not intended for anyone under 18, and we do not knowingly collect personal data from children. If you believe a child has given us personal data, contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. We will post the new version on this page and change the “Last updated” date. If the changes are significant, we will also tell you in the app or by email.
12. Contact us
For questions about this policy or your personal data, email support@zegicon.com.