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Account help

Delete your Zegicon account

You can permanently delete your Zegicon account and its data at any time: in the app, or by sending us an email if you no longer have the app.

Applies to the Zegicon app on Android and iOS, developed by Zegital

How to delete your account

Fastest

In the app

  1. Open the Zegicon app and sign in.
  2. Go to your profile and tap the ⚙ settings icon in the top-right corner. Agents can also open the menu (☰) from their dashboard.
  3. At the bottom of the menu, tap Delete account.
  4. Tap Delete My Account, then confirm.

Your account is deleted straight away, and you are signed out on all your devices.

Without the app

By email

  1. Send an email to support@zegicon.com from the email address on your account.
  2. Use the subject “Delete my account”.
  3. We may reply to confirm it’s really you before we delete anything.

We delete the account within 7 days of confirming your request, and email you when it’s done.

Email a deletion request

What gets deleted

  • Your profile: name, email address, phone number, address, profile photo and password.
  • Your listings: all your property listings are taken down, and any home-service listings you created are deleted.
  • Saved homes and search alerts.
  • Agent verification data: your ID details, ID photos and selfie are permanently deleted, and your verified badge is removed.
  • Sign-in access: all sessions and any Google or Apple sign-in links. Nobody can sign in to the account again.
  • Notifications: your device is removed, so you stop receiving push notifications.

What we keep, and for how long

  • Messages you sent stay visible to the people you sent them to, so their conversations still make sense, but they show as from “Deleted user”, not your name.
  • Payment and transaction records are kept only for as long as Nigerian law requires for tax and accounting, then deleted.
  • Server backups may hold residual copies until they are overwritten in our normal backup cycle.

See our Privacy Policy for full details of the data we process.

Before you delete

Deleting is permanent and can’t be undone. If you’re an agent with earnings still to withdraw, withdraw them to your bank account first. If you just want a break, you can sign out instead, or turn off notifications in your phone’s settings.

Deleting the app from your phone does not delete your account. Use one of the options above.

Need help?

If you can’t sign in or have any questions about deleting your data, email support@zegicon.com.